Refund Policy
We want you to be completely satisfied with AlphaExam. If you're not happy with your purchase, we're here to help with our fair refund policy.
Refund Policies by Product Type
Different products have different refund windows and conditions. Find your product type below for specific details.
Subscription Plans
Full refund within 30 days of purchase
Conditions:
- Unused subscription time will be refunded
- Refund processed within 5-7 business days
- Original payment method will be credited
- Account access continues until refund is processed
Premium Features
Refund available for premium add-ons
Conditions:
- Must request within 14 days of purchase
- Feature usage will be evaluated
- Partial refunds may apply for used features
- Credits may be offered as alternative
Course Materials
Limited refund window for course content
Conditions:
- Must not have completed more than 20% of course
- Request within 7 days of purchase
- Downloaded materials must be deleted
- Certificate eligibility will be revoked
Enterprise Plans
Negotiated refund terms apply
Conditions:
- Refund terms specified in contract
- May require 30-day notice period
- Setup fees may be non-refundable
- Contact account manager for details
How the Refund Process Works
Our streamlined refund process ensures quick and fair resolution of your request.
Submit Request
Fill out the refund request form with your order details
Review Process
Our team reviews your request within 2 business days
Approval Decision
You'll receive an email with the refund decision
Refund Processing
Approved refunds are processed within 5-7 business days
Need Help with Your Refund?
Our support team is here to assist you with any questions about refunds or our policies.
Email Support
support@alphaexam.in
Best for detailed refund requests
Response time: Within 24 hours
Live Chat
Available 9 AM - 6 PM EST
Quick questions and status updates
Response time: Immediate
Phone Support
8851134099
Urgent refund matters
Response time: Business hours only
Important Terms and Conditions
Non-Refundable Items
Certain items are not eligible for refunds, including: completed courses with certificates issued, custom enterprise setups after implementation, and promotional credits or discounts.
Processing Time
Refunds are typically processed within 5-7 business days after approval. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Partial Refunds
In some cases, partial refunds may be offered based on usage, time elapsed since purchase, or specific circumstances. Our support team will work with you to find a fair solution.
Dispute Resolution
If you disagree with a refund decision, you can appeal by contacting our support team with additional information. We're committed to fair and transparent resolution of all refund requests.
Policy Updates
This refund policy may be updated from time to time. Any changes will be posted on this page and will apply to purchases made after the effective date of the changes.