Help Center
Find answers to your questions and get the support you need to succeed with AlphaExam.
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Getting Started
Learn the basics of using AlphaExam
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Tests & Exams
Everything about taking tests and exams
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Payment methods and billing information
Privacy & Security
Your data protection and account security
Technical Issues
Troubleshooting common problems
Frequently Asked Questions
How do I reset my password?
Click on 'Forgot Password' on the login page, enter your email address, and follow the instructions sent to your email.
Can I pause a test and resume later?
Yes, you can pause most practice tests and resume them later. However, timed mock tests cannot be paused once started.
How are my test scores calculated?
Scores are calculated based on correct answers, with negative marking for incorrect answers as per the exam pattern you're practicing for.
Can I access tests offline?
Currently, all tests require an internet connection. We're working on offline capabilities for future updates.
How do I cancel my subscription?
You can cancel your subscription anytime from your account settings under 'Billing & Subscription' section.
Do you offer refunds?
Yes, we offer refunds within 7 days of purchase if you haven't used more than 20% of your subscription benefits.
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