1. The short version
Unused credits can be refunded within 7 days of purchase. Credits already spent on an attempt cannot, because the test content has been delivered — but if something went wrong on our side, we will put it right.
2. Refunds we give
We will refund you where:
- you request it within 7 days of purchase and the credits are still unused
- you were charged twice for the same purchase
- credits were deducted but the test failed to open
- a technical fault on our side ended or corrupted an attempt
- a test was published with a serious error, such as a wrong answer key that materially affected your score
3. Refunds we do not give
We are not able to refund:
- credits already spent on a completed attempt
- an attempt you scored poorly on, or one you left unattempted until the timer expired
- an attempt interrupted by your own device or internet connection — you can resume these at no extra cost
- requests made more than 7 days after purchase
- purchases on an account closed for breaching our terms
4. How to request one
Email [support email] with the receipt number from your dashboard or receipt email, and a short description of the problem. Screenshots help if a test misbehaved.
We aim to respond within 2 working days.
5. How refunds are paid
Approved refunds go back through Razorpay to the original payment method — we cannot pay to a different card or account. Banks typically take 5 to 10 working days to show the credit.
The corresponding credits are removed from your balance when the refund is issued.
6. Credits granted as goodwill
Where an attempt failed through a fault of ours, we usually restore the credits to your account immediately rather than making you wait for a bank refund. You can ask for money back instead if you would prefer it.